This service includes all the benefits of Standard Desktop Support plus the following:

• Managed computer hardware and software acquisition (including smartphones and tablets)
• Laptop migration and maintenance
• Custom-built computers optimized for best performance
• Computer network infrastructure design, setup, and management
• Managed security solutions
• Managed data backups and storage
• Virtual Desktop Infrastructure (VDI) implementations
• Virtual telephony services
• Dedicated virtual technology administrator
• Dedicated online help desk access and assigned phone contact
• Temporary staff augmentation